1. Introduction
At Nitty Online English School, (“Company,” “we,” “our,” or “us”), we prioritize the privacy and security of your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Act on the
Protection of Personal Information (APPI) in Japan and global privacy laws, including the General Data Protection
Regulation (GDPR) where applicable.
2. Information We Collect
i. Personal Identification Information
a. Name
b. Email address
c. Phone number
d. Date of birth
ii. Payment Information
a. Credit card details
b. Bank account information for processing payments
iii. Technical Information
a. IP address
b. Browser type
c. Operating system
d. Device information (collected via cookies)
iv. Service-Related Information
a. Records of lessons
b. User preferences
c. Feedback
3. Purpose of Data Collection
We collect and process your data for the following purposes:
i. To deliver our online English teaching services, including:
a. Scheduling lessons
b. Managing lesson records
ii. To process payments and issue invoices
iii. To communicate with you regarding:
a. Service updates
b. Promotions
c. Customer support
iv. To analyze and improve the quality of our services
v. To comply with legal obligations under Japanese law
4. Legal Basis for Processing
i. Consent: For marketing communications and non-essential cookies
ii. Contractual Necessity: For providing our services and processing payments
iii. Legal Obligation: For record-keeping and compliance with laws
iv. Legitimate Interests: For improving services and ensuring website security
5. Data Sharing
We do not sell or rent personal data. We may share your data under the following circumstances:
i. Service Providers:
a. Payment processing
b. IT services
c. Analytics
ii. Legal Authorities:
a. To comply with legal obligations
b. To respond to lawful requests
iii. With Your Consent: For specific purposes you authorize
6. Data Retention
We retain your data only as long as necessary for:
i. Providing services
ii. Fulfilling legal obligations
iii. Resolving disputes
Example retention periods:
i. Account Data: Retained for 3 years after account termination
ii. Payment Records: Retained for 7 years for tax compliance
7. Data Security
We implement industry-standard measures, including:
i. Data encryption (TLS/SSL)
ii. Access controls
iii. Regular security audits
8. Your Rights
Under applicable laws, you have the following rights:
i. Access and Correction: Request access to or correction of your data
ii. Data Deletion Request: Deletion of personal data, subject to legal retention requirements
iii. Withdraw Consent: Withdraw consent for specific data uses, such as marketing
iv. Data Portability: Request a copy of your data in a structured format (if GDPR applies)
To exercise these rights, contact us at [support@nittyenglish.com].
9. International Data Transfers
For users outside Japan, your data may be transferred to and processed in Japan or other countries.
We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place for such transfers.
10. Children’s Data
Our services are not directed at children under the age of 13. Minors under 18 may use our services only with parental or guardian consent.
11. Data Breach Notifications
In the event of a data breach, affected users will be notified within 72 hours of discovery, as required by applicable laws.
12. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated “Effective Date.”
13. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
Email: [support@nittyenglish.com]
Phone: [+81 70 84221377]